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Southwest quietly drops key customer service feature

Southwest Airlines built its business on being an airline that allowed its employees, even encouraged them, to have personality. Before it dropped its in-flight magazine during the COVID pandemic, that publication had a section featuring stories about flight attendants, pilots, gate workers, and other personnel going above and beyond for passengers. You might get a […]

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Iconic denim brand closes facility, cuts 303 jobs

For shoppers, a retail brand’s health is usually measured by what they see on the surface: a friendly website experience, department-store racks, buzzing mall storefronts, and variety in offerings. But behind every jacket, shirt, pair of jeans, or online order is a much larger network of distribution centers, warehouses, transportation hubs, corporate teams, and logistics

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Popular pizza chain franchisee files Chapter 11 bankruptcy

The pizza restaurant industry has been downsizing this year, with major chains closing hundreds of underperforming locations. Mountain Mike’s Pizza chain has been a contrarian over the last two years, adding dozens of new locations. The expansion mode, however, hasn’t prevented one of its franchisees from filing for bankruptcy protection. Rogue Fare LLC, a franchisee

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The Fertilizer “Long Tail” Threatens Global Food Security

Hunger and food insecurity don’t move in sync with oil prices—and right now, fertilizer supply and affordability remain a major global pressure point. Elizabeth Kennedy Trudeau from the George W. Bush Presidential Center explains the “long tail” of fertilizer disruptions and why the impact on farmers can extend well beyond the initial shock. We discuss

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