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Ford recalls one of its best-selling vehicles

Last year, during the company’s third-quarter earnings call, Ford CFO Kumare Glahotra made a promise to investors. “Improving quality is the single biggest driver to close our cost gap. Better quality lowers warranty expense and… 

Starbucks mounts comeback after costly backlash

When Starbucks introduced its new flat-fee pricing for drink customizations last year, the aim was to ease customer frustrations. As it turns out, the coffee megalith only shot itself in the foot. Data from market…