Using AI to write complaint letters? Here’s why it doesn’t work

If you’re thinking of using artificial intelligence to craft a complaint to an airline, cruise line, or car rental company, you may want to reconsider. As a consumer advocate and TPG’s ombudsman columnist, I’ve observed a distinct change in the help requests that cross my desk. Troubled travelers are using AI to navigate customer service […]

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A new Hilton with boutique vibes just opened one of Vietnam’s best cities — and you can book from 20,000 points

Hoi An, Vietnam is a one-of-a-kind destination, full of great food, beautiful canals with nightly floating lanterns and a UNESCO-listed Old Town dating back to the 16th century. Now, it’s also home an equally unique boutique hotel that you can book with Hilton Honors points. HILTON Now open, the NHAAN Resort & Spa Hoi An,

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Earn up to 11 miles and Loyalty Points per $1 on American Airlines Vacations packages

If you’re struggling to earn enough Loyalty Points for your desired American Airlines elite status tier, a new MaximizeMiles promotion from American Airlines Vacations may be appealing. Normally, American AAdvantage members without status earn 1 mile and Loyalty Point per dollar spent and AAdvantage status members earn 5 miles and Loyalty Points per dollar spent

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Marriott Bonvoy Bevy American Express credit card review: High earning potential despite lackluster perks

If you’re a Marriott Bonvoy loyalist, you may be considering the Marriott Bonvoy Bevy® American Express® Card. While you can earn a solid number of Marriott points with this card, many of its perks are lackluster. For a $250 annual fee (see rates and fees), the Marriott Bonvoy Bevy is positioned to feature mid-tier perks

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How I turn my Amex Platinum hotel statement credit into even more value

I don’t renew American Express Platinum Card® every year because of airport lounge access or hotel elite status. Instead, the benefit that goes the furthest toward justifying the card’s $895 annual fee (see rates and fees) is the card’s hotel statement credit. Cardmembers receive up to $600 in hotel statement credits per calendar year (allotted

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7 years in the making: Delta will return to former Tokyo Narita hub in 2027

Seven years later, Delta Air Lines is returning to Narita. Next spring, Delta will bring back nonstop service to the Tokyo airport from Seattle-Tacoma International Airport (SEA). It’ll give the carrier two nonstop Tokyo routes from SeaTac when the daily flights begin on March 27, 2027. But the route will have bigger symbolic meaning for

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